Shipping/Handling Charges

At this time, the shipping/handling is prefigured at checkout. However, occasionally there is an additional shipping/handling rate. This is normally with large orders or with candles that vary in weight. Should this occur, we will just invoice you the shipping additional price, generally, within 24 hours of your order. As with every computer, sometimes there is a "fluke" and you managed to get overcharged for your shipping/handling. Don't worry, when we process your order, should this occur, you will receive an email from us letting you know the "fluke" happened and you will be given the option for a credit for your next order or a refund of the overcharged amount. Generally, this happens with large orders also.

What is your refund policy?
Due to the nature of our products, returns are accepted only on damaged merchandise. We will either replace the damaged product or issue a store credit for different products. If you have received a damaged product you must notify us within 7 days of receipt. we must either have the products returned, or you must send us pictures of the damaged merchandise. If you do not make a claim within 7 days of receipt, we are not held responsible for the damage.

With Ladybug's Stuff~N~Snuggle products: There are no returns, refunds or exchanges, once you have placed your order unless there is a manufacturer defect. 

**Manufacturer defects must be reported within 24 hours of receiving your order and once reported it will be a case by case basis.  ***Products received in error on our part may be returned for full credit after the error has been verified. Items ordered in error by customer my not be returned.

With Kat's Coffee, those are not refundable, unless there was something wrong with the packaging. In that case, please give us a email immediately upon receiving your order so this can be worked out.

For returns, Please e-mail us at  returns@ladybugsalley.com

Can my order be cancelled?

You have 24 hours from the time we receive your order to cancel it and receive a refund. You MUST e-mail us with order cancel in the subject line and provide your order number as well as your method of payment. Orders beyond 24 hours cannot be cancelled.

Can I check the status of my order?

Yes, once the allotted time has passed, just shoot us an e-mail and we will reply with your order status.

Do I have to pay sales tax?

Unfortunately, there are a few states that we do have to pay Sales Tax in. Should you reside in Iowa - 7%,  Michigan is 6%, Oklahoma is 8.375%. Unfortunately, at this time, our shopping cart does not sort the states for sales tax. So, should you ship to any one of these states, we will invoice you within 24 hours with Sales Tax addition. We apologize for you inconvenience.

What type of wax do you use for your candles?

Our candles are made with a variety of waxes depending on the candle type. All of our container candles are made with 100% soy wax. Our votives and tarts are all made with our own soy/beeswax blend. Our pillar candles will vary between a soy/vegetable blend , depending on the style.  We also offer gel candles which are so stated. Embeds used for pies, etc are made with soy/beeswax blend and dipped goodies are dipped in our soy/beeswax blend .

Will product looks vary from time to time?

While we try to be consistent with our products, most products are hand crafted, so there may be slight variances in colors, etc. Also, if we get a good deal on surplus packaging, there may be a variance in packaging, although the change will not be "major"!

Do you test your handmade products?

Yes, we are very extensive in our testing. we do not test on animals, just some family members and close friends (some might even be considered animals...hehe)

What about the Temporary Out of Stock/Discontinued Merchandise?

Occasionally, we will experience out of stock or discontinued item from our suppliers and we will no longer be able to get them. We will do our best to keep you informed on these matters. Please understand that it is out of our control when this happens.

Do you offer Shipping Insurance?

Yes we do. It is thru USPS.com. Once your order is mailed out, we have no control over it. "We can only put in claims for insured packages and you will have to sign for it when its delivered. Uninsured packages are at your own risk, even if it shows it was delivered and you never received it". This is from the USPS. Please allow 3-4 weeks for large orders.

How Do I order Kat's Coffee & More Products?

As a consultant for Kat, I will be glad to take care of the order process for you and help you anyway I can. It's very simple, just jot down what you want to purchase and send it to me in an email. I will then process the order to Kat and then email you an invoice for payment.

Do you repackage any of your coffee?

No. All of our coffees except for the one pots are "made to order".  When you receive your coffee, you are the first person to open the bag when it arrives to you.  We do not buy in bulk and repackage the coffee into smaller bags.

How Many cups are in a OP=One Pot Order?

As you have seen, there is quite a big difference in tastes here:)  I myself can get 2 pots of coffee out of a perfect pot.  What I suggest to my customers is to make 1 perfect pot and test it against their particular taste.  If it is too strong/weak, they can adjust on their second pot.  If they are using a 4oz or larger bag as a perfect pot is unavailable, I suggest that they use the same amount of scoops they would use with any other coffee - I use 6, know of some who use 3 and others who use up to 12.  Generally speaking, a perfect pot is 1.5oz and makes a 12cup pot of coffee.  So, you can divide each of the larger sizes by 1.5 to find out how many pots of coffee there is in a bag: 4oz = 2.7 pots, 8oz = 5.3 pots, 1lb = 10.7 pots, 5lb = 53.3 pots.